+91 92281 43377 support@itsc.co.in Karve Nagar, Pune
Support · Mon–Sat, 10:00 AM – 6:30 PM
Business-critical IT issue? Server down, office offline or a security incident — call our emergency line now. 92281 43377

How Can We Help Today?

Raise a ticket, start a remote session, book an engineer or check on a request — the ITSC helpdesk is open Monday to Saturday, 10:00 AM to 6:30 PM.

Raise a Ticket WhatsApp Support
  • Help desk · Mon–Sat, 10:00 AM – 6:30 PM
  • Reference number for every request
Raise a TicketGet a reference number Remote SupportSecure session in minutes Onsite RequestBook an engineer visit Ticket StatusTrack your request Service RequestInstall, access, hardware EmergencyBusiness-critical issues
Raise a Ticket

Tell us what's wrong. We'll take it from here.

Every request gets a reference number so you can track it and quote it when you follow up.

  • Be specific — which device, which app, what you see.
  • Add the exact error message if there is one.
  • Choose priority honestly — critical issues jump the queue.
P1Critical · business stopped
P2High · team affected
P3Normal · one user
P4Low · request / question

Support Ticket

Fields marked * are required.

You will get a reference number instantly.

Remote Support

Fixed Over a Secure Session

Most software, email and settings issues are solved remotely in minutes — no waiting for a visit.

STEP 01

Contact the helpdesk

Call, WhatsApp or raise a ticket and describe the problem.

STEP 02

Get a session code

Your engineer shares a secure remote-support link or code with you.

STEP 03

You approve access

Nothing happens until you accept the connection on your screen.

STEP 04

Watch it get fixed

See every step live; the session ends the moment you close it.

Encrypted sessionsAll remote connections are encrypted end to end.
Your permission, alwaysWe never connect without your approval.
Full visibilityYou see everything the engineer does.
End anytimeClose the session whenever you want.
Start a Remote Session

Onsite Support Request

Book an engineer visit to your office.

We will call to confirm the visit time.

Onsite Support Request

An engineer at your door.

For hardware faults, cabling, server work or anything that needs hands-on attention, book a visit and we will confirm a time.

Pick a slotChoose a date and time window that suits you.
We confirmOur coordinator calls to confirm the visit.
Engineer arrivesWith tools and common spares for the job.
Visit reportWhat was done is recorded on your ticket.
Check Ticket Status

Where Is My Request?

Enter your ticket reference to see what we have on record and ask for a live update.

ReceivedTicket logged
AssignedEngineer allocated
In ProgressBeing worked on
ResolvedFixed & confirmed
Service Request

Need Something New Set Up?

Not broken — just needed. Pick a request type and we will plan it with you.

Request typeSoftware installation

We will confirm scope and timing with you.

Emergency IT Support

Business Stopped? Call Now.

For urgent, business-critical issues, don't wait on email — call our emergency line and an engineer will respond on priority.

Priority line · Mon–Sat+91 92281 43377 WhatsApp the helpdesk

What counts as an emergency?

  • Server or core system is down
  • The whole office has no internet or network
  • Suspected ransomware, hacking or data breach
  • Critical data deleted or inaccessible
  • Billing / operations completely stopped

While you wait

  • Don't restart servers or delete files
  • For a suspected attack, unplug the affected PC from the network
  • Note any error messages or pop-ups you see