Refund / Cancellation Policy

01Overview

This policy explains how cancellations and refunds are handled. Specific terms in your quotation, contract or AMC agreement take priority over this general policy.

02Support and onsite visits

• Scheduled onsite visits can be cancelled or rescheduled free of charge with reasonable notice before the visit.
• Where an engineer has already travelled to your premises, a visit charge may apply.
• Support work already performed is chargeable as per the agreed rates.

03AMC and managed service contracts

• AMC and managed service contracts run for the term stated in the agreement.
• Early cancellation is subject to the notice period and terms in your contract.
• Any refund for the unused portion of a prepaid contract, if applicable, is calculated after deducting services already delivered, visits made and any discounts given for the full term.

04Projects

For projects such as office IT setup, cabling or infrastructure, cancellations are handled according to the project proposal. Work completed and materials already procured or installed are chargeable.

05Hardware and software

• Hardware supplied as per your order can be returned only if it is unused, in original packaging and accepted for return by the supplier; restocking charges may apply.
• Defective hardware is handled under the manufacturer’s warranty process, which ITSC will help coordinate.
• Software licences, subscriptions and activation keys are generally non-refundable once issued or activated.

06How to request a cancellation or refund

Email support@itsc.co.in with your company name, invoice or contract number and the reason for your request. We will acknowledge your request and respond after review.

07Refund processing

Approved refunds are processed to the original payment method or by bank transfer within a reasonable time after approval.

08Contact us